Privacy Policy

At STARLANE GLOBAL LIMITED, we respect your privacy and are committed to protecting the personal information you provide us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way. By using our website and services, you agree to the terms of this Privacy Policy.

Updated effective date: October 26th 2024

1. Information We Collect

We collect personal information in a variety of ways, including when you visit our website, fill out forms, or use our services. The types of personal information we may collect include:

• Personal Identification Information: Name, email address, phone number, address, billing information, and other contact details.

• Service Usage Information: Details about the services you request, preferences, and interactions with our concierge team.

• Payment Information: Credit card details, billing address, and payment transaction history (processed securely through third-party payment processors).

• Technical Information: IP address, browser type, device information, and other technical data collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use your personal information to provide, improve, and personalize our services. Specifically, we may use your information for the following purposes:

• To process your bookings and requests for our luxury services.

• To communicate with you regarding your account, services, or inquiries.

• To customize our offerings and enhance your experience based on your preferences.

• To process payments and manage billing details.

• To send promotional offers, newsletters, or updates, with your consent.

• To improve our website and services, conduct research, and analyse usage trends.

• To comply with legal requirements, regulations, or resolve disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers, such as payment processors, travel providers, or private vendors, who assist in delivering our services.

• With Business Partners: We may share your information with carefully selected partners to provide you with exclusive offers or services that may be of interest to you.

• For Legal Compliance: We may disclose your information if required by law, in response to legal processes, or to protect the rights, safety, or property of STARLANE GLOBAL LIMITED or others.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your data. However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to recognize your preferences and track usage patterns. You can adjust your browser settings to refuse cookies, but please note that some features of our website may not function properly without them.

6. Your Rights

As a user of our website and services, you have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

• Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

To exercise your rights, please contact us at contact@starlaneglobal.uk.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

STARLANE GLOBAL LIMITED
45 Fitzroy Street, London, W1T 6EB, United Kingdom
contact@starlaneglobal.uk
+44 (0) 7934 858 048