STARLANE GLOBAL LIMITED - Luxury Global Concierge Service

Terms and Conditions

These Terms of Service ("Agreement") govern your use of the services provided by Starlane Global Limited ("we," "us," or "our"), a luxury global concierge service company. By engaging in our services or using our website and any associated platforms, you ("Client," "you," or "your") agree to comply with and be bound by these terms. These terms and conditions also outline the rules and regulations for the use of Starlane Global Limited's Website, located at https://starlaneglobal.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use STARLANE GLOBAL LIMITED if you do not agree to take all of the terms and conditions stated on this page.

1. Services Provided

STARLANE GLOBAL LIMITED offers a range of personalized, high-end concierge services, including but not limited to:

• Travel and vacation planning

• Event and entertainment bookings

• Personal shopping

• Restaurant and hotel reservations

• Business services

• Access to exclusive experiences

• Custom requests and other luxury services as requested by the client.

Our services are tailored to meet your individual needs and are subject to availability. We reserve the right to decline requests that are deemed unreasonable, unlawful, or inconsistent with the values of our brand.

2. Client Responsibilities
You agree to:

• Provide accurate, complete, and timely information necessary to fulfil your service requests.

• Maintain the confidentiality of your account details and access credentials, if applicable.

• Use the services only for lawful purposes and in compliance with applicable local, national, and international laws.

• Respect the privacy and confidentiality of third parties, including other clients and service providers.

• Reimburse any third-party costs or fees related to services rendered on your behalf, such as travel, accommodation, or event bookings.

• Notify us promptly of any changes to your contact details or preferences.

3. Fees and Payment

• Pricing: Fees for services are quoted based on the nature and scope of your request. We will provide a clear breakdown of fees before you confirm any services.

• Payment Terms: Payment is due upon receipt of the invoice unless otherwise agreed. We accept various payment methods, including credit cards, bank transfers, and other forms of payment.

• Additional Costs: Clients are responsible for all third-party costs related to services rendered, such as hotel stays, travel, tickets, and any applicable taxes or service charges.

4. Cancellation and Refunds

• Cancellations: Cancellations of confirmed services must be made at least 48 hours in advance to avoid cancellation fees. For services booked through third-party vendors (e.g., hotels, airlines), cancellation policies of those vendors will apply.

• Refunds: If a service is not provided as agreed, we will work to resolve the issue. Refunds will be considered on a case-by-case basis, and any refundable amounts will be issued in accordance with our policy.

5. Confidentiality and Privacy

We value your privacy. Any personal or confidential information provided will be used solely for the purpose of fulfilling your service requests. We will not disclose your personal information to third parties without your consent, except as required by law or to fulfil the services you have requested.

6. Limitation of Liability

• General Disclaimer: STARLANE GLOBAL LIMITED is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. We do not assume responsibility for the acts or omissions of third parties involved in fulfilling your requests, including travel companies, event organizers, or service providers.

• Service Limitations: While we aim to provide the highest level of service, we cannot guarantee the availability of any particular service or experience. We are not liable for cancellations, delays, or other issues that may arise from third-party vendors or external circumstances.

7. Indemnity

You agree to indemnify and hold harmless STARLANE GLOBAL LIMITED, its affiliates, officers, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of our services or breach of these terms.

8. Force Majeure

STARLANE GLOBAL LIMITED is not liable for any failure or delay in providing services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, labour disputes, government regulations, or third-party service disruptions.

9. Modifications to Terms

We reserve the right to amend or update these Terms of Service at any time. Changes will be effective immediately upon posting on our website or notifying you directly. It is your responsibility to review these terms periodically.

10. Governing Law and Dispute Resolution

This Agreement will be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms of Service will be resolved through binding arbitration in England and Wales, under the rules of the London Court of International Arbitration (LCIA), or another arbitration body as mutually agreed by the parties. The arbitration proceedings will be conducted in English and will take place in London, unless otherwise agreed in writing by both parties.

11. Contact Information

For questions or concerns regarding these Terms of Service and Conditions, please contact us at:
STARLANE GLOBAL LIMITED
45 Fitzroy Street, London, W1T 6EB, United Kingdom
contact@starlaneglobal.uk
+44 (0) 7934 858 048

12. Entire Agreement

These Terms of Service and Conditions, along with any additional policies or agreements referenced herein, constitute the entire agreement between you and STARLANE GLOBAL LIMITED regarding the use of our services.

13.License:

Unless otherwise stated, STARLANE GLOBAL LIMITED and or its licensors own some of the intellectual property rights for the material on Starlane Global. Intellectual property rights are reserved. You may access this from STARLANE GLOBAL LIMITED for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from STARLANE GLOBAL LIMITED

• Sell, rent, or sub-license material from STARLANE GLOBAL LIMITED

• Reproduce, duplicate or copy material from STARLANE GLOBAL LIMITED

• Redistribute content from STARLANE GLOBAL LIMITED

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. STARLANE GLOBAL LIMITED does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Starlane Global Limited, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, STARLANE GLOBAL LIMITED shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

STARLANE GLOBAL LIMITED reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant STARLANE GLOBAL LIMITED a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

14.Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of STARLANE GLOBAL LIMITED; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to STARLANE GLOBAL LIMITED. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of STARLANE GLOBAL LIMITED's logo or other artwork will be allowed for linking absent a trademark license agreement.

15.Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

16.Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

17.Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

18.Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. This disclaimer will:

• Limit or exclude our liability for death or personal injury;

• Limit or exclude our liability for fraud or fraudulent misrepresentation;

• Limit any of our liabilities in any way that is not permitted under applicable law; or

• Exclude any of our liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided, we will not be liable for any loss or damage of any nature.

19. Entire Agreement

These Terms of Service, along with any additional policies or agreements referenced herein, constitute the agreement between you and STARLANE GLOBAL LIMITED regarding the use of our services.